Terms of Service

By accessing or using the Covered platform, operated by Callixo Technologies Pty Ltd, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Service. Covered is intended for use by authorised personnel of registered childcare organisations only.

1.Agreement to Terms

By accessing or using the Covered platform (“Service”), operated by Callixo Technologies Pty Ltd (ABN 85 696 368 153) (“Company”, “we”, “us”), you agree to be bound by these Terms of Service. Covered is a childcare compliance management system for Australian early childhood education services. Our Privacy Policy, published at https://app.coveredapp.com.au/privacy, forms part of these Terms.

2.Eligibility

• You must be at least 18 years old to create an account
• You must be an authorised representative of an Australian childcare service or related organisation
• You are responsible for maintaining the confidentiality of your account credentials

3.Service Description

Covered provides AI-assisted compliance management for Australian early childhood education services. The Service includes:

• Compliance tracking aligned with the National Quality Framework (NQF) and ACECQA standards
• Educator qualification and Working With Vulnerable People (WWVP) check management
• AI-powered compliance intelligence (advisory, not directive)
• Document upload, reading and classification
• Rostering, and room-level enrolment counts recorded by a manager. The Service holds no records about an individual child.
• Email notifications about compliance deadlines and daily operations
• Reporting, and export of your organisation's data

4.AI Features Disclaimer

5.Subscription & Billing

There is no billing in this release. Trial participants access the Service free of charge, no payment method is collected, and nothing is charged.

• We will publish pricing, renewal terms and refund terms before any charge is ever made
• No charge applies until you have expressly agreed to a published plan
• We do not hold card details. If paid plans launch, payments will be handled by a payment provider named in our Privacy Policy before it starts handling anything

6.Data Ownership & Privacy

• Your data belongs to you. We are custodians, not owners, of the data you store in Covered.
• An organisation owner can ask for an export of the organisation at any time. It is produced from the application on request, as an archive of machine-readable JSON files, one per record type, with a manifest of what it contains. There is no download button for it in this release.
• We process your data in accordance with our Privacy Policy and the Australian Privacy Act 1988
• Your records are stored in the Sydney region. Document reading, personal-detail redaction and AI analysis run on Amazon Web Services in that region, under Australia-geography model routing.
• If you stop using the Service, tell us and we will provide an export. Your records are then kept or removed according to the retention schedule published in our Privacy Policy. We do not promise a reactivation window we have not built.

7.Acceptable Use

You agree not to:

• Share your account credentials with unauthorised individuals
• Use the Service for any purpose other than childcare management
• Attempt to access data belonging to other organisations
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools to scrape or extract data from the Service
• Upload malicious files, code, or content

8.Service Availability

We do not offer an uptime guarantee, a service-level agreement, or service credits. We aim to keep the Service available and we will give notice of planned maintenance where we can, but access may be interrupted. We are not liable for downtime caused by third-party infrastructure providers, internet outages, or force majeure events.

9.Limitation of Liability

To the maximum extent permitted by Australian law, Callixo Technologies Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

10.Termination

• You may stop using the Service at any time. While the Service is free of charge there is no subscription to cancel; tell us and we will close the account.
• We may suspend or terminate your account for violation of these Terms, with notice
• Before an account is closed we will provide an export of the organisation on request

11.Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

12.Changes to Terms

We may update these Terms from time to time. The current version is always published at https://app.coveredapp.com.au/terms with the date it was last updated. Where a change materially affects you, we will email the account owner before it takes effect. Continued use of the Service after that constitutes acceptance.

13.Contact